Stage Guest Experience
Start date
Prerequisites
Job description
The person we are looking for will be in charge of collect information On our patrons and to enrich their profiles in our CRM. This will allow the various departments to get to know customers better before they arrive and to anticipate their expectations. She will work mainly with the teams Guest Experience, Front Office, Guest Relations and Creative, with whom she will share the information necessary to create a personalized and unique experience.
We are looking for a person curious and rigorous, capable of notice the smallest details that will make the stay of our customers unforgettable.
Main missions and responsibilities:
- Update of customer profiles, research and collection of information through all available platforms and analysis of previous stays in the Dorchester Collection.
- Collaboration and constant sharing with teams Guest Experience, Front Office, Guest Relations and Creative Planner.
- Use of our CRM Nexus to reach the qualitative and quantitative objectives.
What we offer:
For this position, we offer:
- 6-month paid internship.
- Internal integration and development program through training courses.
- Company canteen.
- Uniform provided by the hotel.
What you'll be bringing to the Dorchester Collection:
- One ease in working in a team and to collaborate actively to achieve our goals.
- One keenness to create relationships with our customers and colleagues.
- One passion and motivation to accomplish varied and stimulating missions on a daily basis.
- One Good command of English.
- One knowledge of the main computer tools.
Company description
We work with some of top talents of our sector, able to offer extraordinary experiences to customers who stay in hotels in the Dorchester Collection.
They are above all our collaborators that bring our vision to life. As a member of the family Dorchester Collection, we will support the development of your personality, creating a culture based on authentic collaboration and the valorization of the individual.
Thanks to our personal development plan, to adapted training opportunities to your career and to Our Academy programs, you will become a key player for the memorable experience we offer to our customers.
Appreciated by customers. Cherished by employees. Celebrated all over the world.
In the Dorchester Collection, the diversity and inclusion are at the heart of our philosophy We Care. We are committed to creating a work environment where each collaborator feels valued and respected, and where everyone has the opportunity to grow and thrive.
Our constant commitment to building and promoting a culture where inclusion is part of our DNA is reflected in our core values:
Passion, Personality, Respect, Teamwork, and Creativity.
We are proud of each member of our team and let's promote a sense of belonging that goes beyond all differences.
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